Shipping policy

Thank you for shopping at Zavion, an online clothing brand based in India. We strive to provide you with a seamless shopping experience and exceptional customer service. Please read the following Shipping Policy to understand our shipping procedures and guidelines.

Shipping Methods:

• We offer free shipping on all orders within India.
• We utilize reliable shipping carriers to ensure your order is delivered safely and on time.

• Once your order is placed and payment is successfully processed, we will begin processing your order.
• Our standard order processing time is 1 to 2 business days. During peak seasons or promotional periods, there may be slight delays. We appreciate your patience in such cases.

• The estimated delivery time for your order depends on your location and the shipping carrier's services.
• In general, you can expect your order to be delivered within 5 to 7 business days from the date of dispatch.
• Please note that unforeseen circumstances, such as natural disasters or logistic issues, may cause delays beyond our control. We apologize for any inconvenience caused in such situations.

• Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package.
• You can track your order directly on our website or through the shipping carrier's website using the provided tracking number.

Return and Exchange Shipping:

We provide two types of exchange requests as mentioned below:

1. Variant Exchange or Product Change:

• Customers who wish to exchange the variant of a product or wishes to purchase a different product may do so.
• In such cases,The customer will be liable for the shipping fees for the return and delivery of the exchanged product.

2. Damaged Product or Incorrect Variant/Completely Different Product:

• If customers receive a damaged product or a variant that is different from what they ordered, or if they receive a completely different product, the Store will handle the shipping fees for return and exchange.
• Customers must notify the support team within 7 days of receiving the order and provide necessary evidence (such as photographs) of the damaged or incorrect product.

Please ensure that the item is securely packaged & must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You can find more information about our return & exchange policy here.

• It is your responsibility to provide accurate and complete shipping address information during the checkout process.
• We are not responsible for any delays or delivery issues caused by incorrect or incomplete address details.

International Shipping:

Currently, we only offer shipping within India. We do not provide international shipping services. We apologize for any inconvenience this may cause.

Contact Us:

You can always contact us for any queries related to any process.

Email: zavion.fashion@gmail.com.
Phone/Whatsapp: +91 8488954923

Business hours
Monday to Saturday: 9am - 10pm.
Sunday: 10am - 6pm.